Lycamobile Reviews

Elle Agent ID#30209 helped me activate my plan which was suppose to be activated 2+ days ago, but did not because the previous agent did/could not help me. Elle helped me activate my plan without any frustration even when I had lost my PUK#. She is amazing and calm and very helpful. (unlike the other person who did not offer enough help)
This was my first time using and activating Lyca mobile and I was kind of disappointed when I did not get any help and I was told to wait 24-48 hrs to get it activated. I called after waiting for 52-54 hours roughly. What the other person could not do in 20+ minutes with all information at hand, Elle did it in few minutes with less information!!
Great customer service Elle and Kudos to you.
Thank you again for your help. Much appreciated.

Excellent support from Mariz in resolving my concerns
Agent: Mariz
Agent ID number: 38749

Lhan was really helpful throughout this process, quick and to the point. Would use this service again.

Slow respose.

Agent was slow to respond. He answered my questions but lycemobile doesn't provide you internaional data roaming. That means that if you travel internationally , you will have to buy international credits from CVS or 711 to make phone calls in Roaming country. But no Internation data is included.

The agent didn't respond for like 20-25 mins!

I wanted Sim account number and my CPIN.

Rona was great. Helped me resolve my query quickly and made my day.

Edit: It’s been more than 48 hours again but the issue is still not resolved. One of the agents told me that they believed it would be resolved by Sep 18 (my current plan expires on that day), which I highly doubted now. I have also sent the screenshot to Lycamobile through the private channel as suggested by the reply from them here but got no response.

I am trying to buy the 6-month $29 plan. The description said there'd be a $48 discount to the total amount, but it's only $30 when I tried to check out. I contacted Lycamobile using the chat service three times, and each time the agent would tell me that it needed 24-48 hours to be resolved. It's been almost two weeks and I really hope this can be resolved soon.

Customer support was good. Agent name :Rona

I have been customer with them since 2010, the service was never perfect but i used it as contact number with family, since i am senior residing in nursing home, About a month ago suddenly my number got disconnected even i got balance on my account. After contacting CS they advice that they not longer provide PAY AS YOU GO service, but since i am an 12 years customer they will reactivate service for me. After 2 days my signal was back, my all balance was taken away but service was restored, yesterday they disconnect it again. After contacting Indian speaking CS i have been inform that i need to pay 29.99$ a month to keep service on. So all my balance was stolen for nothing at first, then they asking me monthly fee for service after being 12 years and using PAY AS YOU GO with them, horrible. I ask for account number and pin, to port away, Indian CS requested 29.99$ as porting fee, even porting is free in our country. And CS explain, since they are non US Company they are able to charge for that, horrible i thought every company operate in US market need obey laws equally. Resuming , people better stay away, faster or later they will scam you, just read all that 1 star reviews.

I have given two stars as in hope that I will be getting my resolution. I am a lycamobile user since July 17, during random system check my number was blocked as I was unable to do my first recharge using my Indian debit card. Just in one week, my services were blocked without any intimation. I contacted customer service support and was told that my number was blocked. It took two weeks to them to let me know the problem when I was trying to port my number to some other network. My issue is still pending and from last 10 days they have been assuring me that my number will work in 24-48 hrs. I am in stuck and don't know what to do further.





Dear Albert and Gladys,
Thank you so much for your help and support. My lycamobile is working fine now. I really appreciate your efforts to make it real quick. It feels great to be heard and assisted in just two days. Thank you once again. Lycamobile didn't disappoint in the end.

Wishes,
Apurva